Chapter 7 Summary

Team Training

Concept:
Team work is an important attribute for a company to have in order to be successful. Team work is measure by an individual’s ability to work with others to achieve a common goal. Organizations will benefit from providing groups with information and training on how to be a team player and leaning to work well with others. One way to accomplish this is by cross training individuals so that they are ready to fill in for a teammate should they be sick or on vacation. This make it so the organization never misses a beat so when a person on the team is missing the others can pick up the slack and know right what to do. Another great skill to train on is leadership. This training better prepares a team leader to resolve conflicts, encourage, and help motivate those on the team.

Emotional Hook:
If a company relies on the employees to manage customers accounts and perform special duties, then it is crucial for cross-training to be implemented. What if a team member is sick of on vacation and has specific daily duties at the office. Those tasks either won’t get done till she gets back or could be done incorrectly.

Key Points:
If organizations want to grow and be more efficient in the way they orchestrate there business it is in their best interest to invest the time and money to get employees properly trained. This can be done by developing teams which will create a unity in the office and build a stronger work force or team.

Facilitative Question:
What if the companies account rep is has to leave town for a family emergency. What could a company do to be better prepared to handle these types of situations as they come up?