Chapter 8 Summary

Finding Solutions to Performance Problems

Concept:
When a company employee is performing less than average, the company needs to find a solution to fixing the low productivity and finding an solution to the behavior. The most effective way to improve behavior varies according to the employees ability to be motivate and desire to change. When an employee lacks ability and motivation corrective action is needed.
Lack of ability – Managers will want to offer training, coaching, and it’s imperative to give detailed feedback in order to help the employee develop skills necessary to do the job.
Lack of motivation – Managers should explore ways to show the employee that he or she is being treated fairly and rewarded when it is appropriate.
If a company is serious about having exceptional employees they must invest more in an employee then just giving them the review feedback. The business should give opportunities to the employee that will help them grow, feel a sense of accomplishment and self worth.

Emotional Hook:
A company feels it is important to give a 360 degree review for employees each quarter. They provide feedback of the results but then they say nothing more until the next quarterly review. In what ways is the company cheating their employees and themselves?

Key Points:
Employees need to feel that the company they work for cares enough to invest time to their success. The company must ensure that each employee is receiving honest and constructive feedback after a performance review of any type.

Facilitative Question:
What is the benefit of not only giving a performance review to employees but to invest the time to helping a employee change and improve?